Phone: (630) 323-7231
Fax: (630) 323-7241
E-mail: HomeHelpers1@comcast.net
123 E. Ogden Avenue
Suite 102A
Hinsdale, IL 60521
Click to view map Office Hours:
8:30a - 5:00p M-F
Illinois Department of Public Health License #3000197
Home Helpers provides senior care in the following Chicago suburbs: Brookfield, Burr Ridge, Clarendon Hills, Countryside, Darien, Downers Grove, Elmhurst, Hinsdale, Indian Head Park, LaGrange, Lombard, North Riverside, Oak Brook, Riverside, Westchester, Western Springs, Westmont, Willow Springs and Willowbrook. Other Chicago suburbs may be covered. Please call for more information.
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Frequently Asked Questions
Yes! We are licensed by the Illinois Department of Public Health (#3000197). In fact, we were one of the first Home Services Agencies to be licensed in Illinois. As a licensed agency, we adhere to strict guidelines regarding information disclosure, background checks, the training and supervision of caregivers, plan of care documentation and service standards among other regulations.
Mike and I are personally involved in your care or the care of your loved one. In addition, we believe that we employ the best caregivers. We promise:
- We will never ask you to sign a contract, guarantee a schedule or make an advance payment. You may terminate our services at any time, for any reason, and will owe nothing more than services previously rendered.
- An RN will supervise our caregivers.
- Mike and I will be accessible to clients, family members and caregivers 24 hours a day, 7 days a week.
- We will know all of our clients personally and will always put their interest first. Other than our own family, our clients are our top priority.
- We will take the time to find the best caregiver based on your requirements. She/He will have both the skills to perform the required duties and the personality that will make them a welcome visitor time after time.
- You will always have the opportunity to meet and approve of the caregiver before they start.
- We will strive to have a back-up caregiver available in case the primary caregiver is sick or cannot make it.
- You will always have the final say as to the care plan.
- We will keep all information confidential and respect your privacy.
The caregivers are there so that you can remain independent in your home. We will develop a “care plan” together. The caregivers will carry out the plan. Will they be preparing meals, taking you to appointments, doing light housework or simply providing companionship? It’s up to you and it can change whenever you want it to!
Although we strive for a perfect fit every time, there are situations where the client/caregiver relationship fails to develop as expected. You can change caregivers at any time.
No. You can use us 1 hour per month or 24 hours a day. You can have a caregiver 30 hours this week and 10 hours next week. It’s all up to you. We are very flexible. Of course, to retain the same caregiver, it is always better to have a regular schedule.
Yes, as long as you have a regular schedule.
Absolutely! We provide care anywhere it is needed.
No, they bring their own snacks and meals.
Yes, in addition to our come-and-go caregivers, we have caregivers that can live in your home 24 hours a day.
The caregivers are our employees and we are solely responsible for paying for their services. We also pay all payroll taxes, unemployment insurance and Workers Compensation insurance.
We will bill you every two weeks. You can pay by check or by credit card.
No! There is never a charge to have us come out and meet you. It is important for you to meet us face-to-face in order to feel confident in our ability to provide care for you or your loved one.
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